Welcome to Little King Australia
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Shipping & Returns


For delivery before Christmas orders must be placed before 12 December 2018 (Metro areas only). All orders after 12 December will be dispatched on time, but we can't guarantee delivery on time before Christmas. Thank you for understanding.
We only sell and ship Australia-wide. The shipping rates are based on the weight of each order and delivery location. Once you have placed your products in the shopping cart you can check shipping costs by filling out the estimate shipping form at Check Out.  All products will be dispatched from our warehouse (Sydney NSW, Melbourne VIC or Brisbane QLD, Australia.)
At Check Out your shipping costs will be calculated based on: how much you spend; your location; and the weight of your parcels.  
We do not ship to PO. BOX address.
Orders will require signature on delivery.
No liability is accepted for late delivery.
Delivery times may vary according to weather, road conditions and seasonal overload such as Christmas.
Orders are shipped with Fastway Couriers, Allied Express and Australia Post within Australia. 
You will be given a Tracking Number to track your goods.
All the Item will be sent using regular parcel without insurance. 
All the Item will be sent in 24 hours after the payment is cleared and will reach you 7-10 working days except Personalized items like printings and personalized clothes they will be shipped within 14-20 working days. 
 
Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

 

Inaccurate address
Your personal information could be collected while you visit our website, when you deal with us over the telephone, send us correspondence (could be by letter, fax or email). No personal information will be collected by us without your consent. We consider that your consent is granted when you complete the fields necessary to facilitate a transaction through this website.

 

Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Toll IPEC and Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

 

Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent. The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service representative. 
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution center can dispatch all goods efficiently at all times.

 

Undeliverable Postcodes 
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

 

All items

Postcode State Suburb
5701 SA WOOLUNDUNGA
6740 WA DRYSDALE RIVER
6740 WA MITCHELL PLATEAU
6740 WA OOMBULGURRI
6740 WA KALUMBURU
6740 WA PRINCE REGENT RIVER
6740 WA WYNDHAM
6743 WA WARMUN
6743 WA CAMBRIDGE GULF
6743 WA LAKE ARGYLE
6743 WA DURACK
6743 WA GIBB
6743 WA KUNUNURRA
6799 WA Home Island Cocos (keeling) Islands
6799 WA West Island Cocos (keeling) Islands
7151 TAS HEARD ISLAND
7151 TAS DAVIS
7151 TAS MAWSON
7151 TAS MACQUARIE ISLAND
7151 TAS MCDONALD ISLANDS
7151 TAS CASEY
Bulky items
Postcode State
0800-0999 NT
2641 NSW
2717 NSW
4450-4499, 4680, 4700-4805, 9920-9959 QLD
4806-4899, 4900-4999, 9960-9999 QLD
5701 SA
6055 WA
7151 TAS
6215-6699 WA
6700-6799 WA

 

Returning Policy

We are unable to allow returns and refund based on you’ve changed your mind or you don't like the product anymore, etc. However, some bigger stores may still give you a refund or gift card if you ask nicely, but they don’t have to.   
You also can’t get a refund just because: You bought the goods for someone else who does not want them anymore; you found out you could get it cheaper from somewhere else; you knew about the problems at the time of purchase but bought it anyway;  or you damage the product by using it in a different way from how it should be used.

We will return the products if they are damaged by our suppliers or factory fault and if they arrived to us as long as the following conditions are met:
- The item is returned in a saleable condition with the original packaging, with all pieces intact.
- Proof of purchase e.g. receipt, order confirmation, credit card statement, is provided.
A refund will be applied to the card that was used to make the payment.

You are required to notify Little King Australia within 3 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 3 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Please note that shipping costs and restocking fees apply if the customer decides to swap or return the model.

Gift Cards are non refundable.

Returning personalized products.

Due to the personalized nature of the products, we are unfortunately unable to allow returns based on customer input errors . Please be sure to carefully review the personalized text and details you input during the ordering process. While we are unable to refund your original payment, we are happy to assist you with an expedited reorder. Please do not hesitate to contact us at customerservice@littleking.com.au